SHIPPING & RETURNS
Shipping Policy
We aim to provide a seamless shipping experience for our customers. Here's an overview of our shipping policy:
1. **Processing Time:**
- Orders are processed within 4 business days (excluding weekends and holidays) from the date of purchase.
2. **Shipping Methods:**
- We offer various shipping options, including standard, expedited, and express. Shipping costs and delivery times are calculated at checkout.
3. **Shipping Destinations:**
- We currently ship worldwide. Contact us for information on shipping to other locations.
4. **Shipping Confirmation:**
- You will receive a confirmation email with tracking information once your order has been shipped.
5. **Delivery Time:**
- Delivery times vary based on the selected shipping method and destination. Please refer to the estimated delivery times provided during checkout.
6. **Delays and Issues:**
- While we strive for timely deliveries, external factors such as weather, customs, or carrier issues may cause delays. We appreciate your understanding in such cases.
7. **Incomplete or Incorrect Addresses:**
- Ensure your shipping address is complete and accurate during checkout. We are not responsible for orders shipped to incorrectly provided addresses.
8. **Lost or Stolen Packages:**
- Contact the carrier with your tracking information for assistance in locating lost or stolen packages. We are not responsible for lost or stolen items once they are marked as delivered.
9. **International Customs and Duties:**
- International orders may be subject to customs duties and taxes. Customers are responsible for these fees.
10. **Order Tracking:**
- Use the provided tracking information to monitor the status of your shipment. Contact us if you encounter any issues.
11. **Contact Us:**
- For questions or concerns related to shipping, please reach out to our customer support.
Thank you for choosing us for your shopping needs!
Last Updated: 1/26/2024
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you are not, we offer a hassle-free return policy:
1. **Returns:**
- You may return unused and undamaged items within 30 days of receiving your order.
- Ensure items are in their original packaging with all tags attached.
2. **Refunds:**
- A full refund, excluding shipping charges, will be issued to your original payment method once we receive and inspect the returned items.
3. **Return Process:**
- Initiate a return through your account or contact our customer support with your order number and reason for return.
- Follow provided instructions for return shipping.
4. **Exchanges:**
- Currently, we do not offer direct exchanges. You can return the item and place a new order for the desired item.
5. **Damaged or Defective Items:**
- If you receive a damaged or defective item, contact us immediately. We will arrange a replacement or issue a refund.
6. **Return Shipping:**
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
7. **Processing Time:**
- Please allow 5 business days for us to process your return and issue a refund.
8. **Contact Us:**
- For any questions or concerns regarding returns, contact our customer support.
Note: This return policy applies to online purchases only. Items purchased through other channels are subject to the respective return policies of those channels.
Thank you for shopping with us!
Last Updated: 1/26/2024